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Cancellation Policy

You have the right to cancel a complete and unused order without giving any reason by informing us within 14 days after the day you received the order. You must send the goods back within 14 days after informing us. You will then be credited with the total order amount, including shipping costs.

The costs for returning the goods to us are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories in pristine condition and – if reasonably possible – in its original packaging to us. Products that have been used and/or (pre)programmed are not eligible for return.

We advise you to ship the goods with track and trace.

To exercise this right, please contact us on sales@carkey.eu. We will provide a refund within 14 days after receipt of the returned goods provided that the goods have been received in good order.

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